Privacy Policy

Last updated: July 14, 2026

This Privacy Policy describes how WESTORA (“WESTORA,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you visit our website, place an order, contact us, submit content, or otherwise use our products and services (collectively, the “Services”).

By using the Services, you acknowledge the practices described below. If you do not agree, please discontinue use of the Services.

1. Scope of This Policy

This policy applies to personal information processed through WESTORA’s online store and related customer interactions. It does not govern independent third-party websites or services that maintain their own privacy policies.

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Identifiers and contact details: name, email address, telephone number, billing address, shipping address, and account identifiers.
  • Order and commercial information: products viewed or purchased, order value, returns, exchanges, promotions used, and transaction status.
  • Payment-related information: payment status, billing details, and limited payment identifiers supplied by Shopify or authorized payment providers. WESTORA generally does not directly store complete card numbers.
  • Device and internet information: IP address, browser, device type, operating system, cookie identifiers, referring pages, and approximate location derived from IP address.
  • Activity information: pages viewed, links selected, search activity, shopping-cart actions, checkout activity, and interaction with emails or advertisements.
  • Customer content: messages, support requests, reviews, photographs, survey responses, and other information voluntarily submitted.
  • Marketing preferences: subscription status, communication preferences, and advertising choices.

3. Sources of Personal Information

We collect information directly from you, automatically through the Services, and from service providers such as Shopify, payment processors, fulfillment providers, carriers, analytics services, advertising partners, review platforms, and order-tracking applications.

4. How We Use Personal Information

We may use personal information to:

  • Process payments and fulfill, deliver, return, exchange, or refund orders
  • Provide confirmations, tracking information, and customer support
  • Maintain accounts and remember preferences
  • Operate, analyze, troubleshoot, personalize, and improve the Services
  • Prevent fraud, payment abuse, unauthorized activity, and security incidents
  • Send marketing communications where permitted and honor opt-out requests
  • Measure advertising, campaign, and website performance
  • Comply with legal obligations and enforce our policies and agreements

5. Legal and Business Grounds for Processing

Depending on applicable law, we process information to perform a contract with you, operate our legitimate business, comply with legal obligations, protect rights and security, and act with your consent where consent is required.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate checkout, remember preferences, understand website use, prevent fraud, measure performance, and support or personalize advertising.

You may control cookies through your browser and, where available, our cookie or privacy-preference tool. Blocking certain cookies can affect cart, checkout, account, or other website functionality.

7. How We Disclose Personal Information

We may disclose information to:

  • Shopify, which hosts and supports the online store
  • Payment processors, financial institutions, and fraud-prevention services
  • Warehouses, fulfillment providers, and shipping carriers
  • Email, customer-support, review, analytics, and order-tracking providers
  • Advertising and marketing partners, subject to applicable law and available choices
  • Professional advisers, insurers, auditors, regulators, courts, law enforcement, or other parties when reasonably necessary or legally required
  • Relevant parties in connection with a financing, merger, acquisition, reorganization, or sale of business assets

8. Sale, Sharing, and Targeted Advertising

WESTORA does not sell personal information for money. Some U.S. state laws may define certain advertising, analytics, or cross-context behavioral advertising disclosures as a “sale,” “sharing,” or targeted advertising.

Where applicable, you may request to opt out through an available “Your Privacy Choices” or similar website link, browser-based opt-out signal where legally recognized, or by emailing service@westoraco.com.

9. Shopify and Other Third Parties

Our store is hosted by Shopify, which processes consumer information in connection with the Services. Shopify and other service providers maintain separate privacy notices governing their independent processing.

The website may contain links to third-party sites. WESTORA is not responsible for the privacy, security, accuracy, or content practices of independent third parties.

10. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business and tax records, provide support, prevent fraud, resolve disputes, enforce agreements, and comply with legal obligations.

Retention periods vary based on the type of information, the transaction, legal requirements, security needs, and whether an account or dispute remains active.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, internet transmission, payment network, or storage system can be guaranteed completely secure.

You are responsible for maintaining the confidentiality of account credentials and promptly notifying us of suspected unauthorized account activity.

12. Your U.S. Privacy Rights

Depending on your state of residence and subject to applicable limitations, you may have the right to request:

  • Confirmation of whether we process your personal information
  • Access to categories or specific pieces of information
  • Correction of inaccurate information
  • Deletion of certain information
  • A portable copy of certain information
  • Information about categories collected, used, or disclosed
  • Opt-out of certain sales, sharing, targeted advertising, or profiling
  • Non-discriminatory treatment for exercising privacy rights

Legal exceptions may allow or require us to retain or deny access to certain information.

13. California Privacy Information

California residents may have rights under the California Consumer Privacy Act, as amended, including rights to know, access, correct, delete, and opt out of certain sales or sharing, subject to legal thresholds and exceptions.

Categories collected may include identifiers, customer records, commercial information, internet activity, approximate geolocation, and inferences. We use and disclose these categories for the business and commercial purposes described in this policy.

14. Submitting and Verifying a Privacy Request

Email service@westoraco.com with the subject line “Privacy Request.” Describe the right you want to exercise and provide enough information for us to locate relevant records.

We may verify your identity by matching information already associated with an order or account. Authorized agents may submit requests where permitted, but we may request proof of authority and direct identity verification.

15. Marketing Communications

You may unsubscribe from marketing emails through the unsubscribe link in the message. Opting out of marketing does not stop transactional communications concerning orders, returns, account security, or policy notices.

16. Children, Changes, and Contact

The Services are intended for a general audience and are not directed to children under 13. Youth products are intended to be purchased by parents, guardians, or other adults. We do not knowingly collect personal information directly from children under 13.

We may update this policy to reflect legal, operational, or technical changes. The revised version will be posted with a new “Last updated” date.

For questions or requests, contact:

WESTORA
Email: service@westoraco.com