Refund Policy
Last updated: July 14, 2026
We want you to feel confident ordering from WESTORA. This policy explains return eligibility, exchanges, return shipping, inspections, refunds, and damaged or incorrect items.
1. 30-Day Return Window
Eligible products may be returned within 30 days after the recorded delivery date. Contact us before sending any product. A return request submitted after the 30-day period may be declined unless applicable law requires otherwise.
2. Return Eligibility
To qualify for a return, the product must be:
- Unworn, unused, and unwashed
- Free from odors, stains, cosmetics, deodorant marks, pet hair, and other signs of use
- In its original condition
- Returned with original tags, accessories, and packaging where applicable
- Accompanied by the order number or acceptable proof of purchase
Trying on an item briefly for fit is acceptable, provided it remains clean, undamaged, and otherwise eligible.
3. Non-Returnable Items
The following items are not eligible for ordinary return unless they were damaged, defective, incorrect, or returnable under applicable law:
- Gift cards
- Products marked “Final Sale” before purchase
- Personalized, customized, or made-to-order products
- Products damaged by misuse, improper care, alteration, or normal wear
- Products missing substantial original components, tags, or packaging
4. Starting a Return
Email service@westoraco.com and provide:
- Your name and order number
- The product and size being returned
- The reason for the return
- Whether you prefer a refund or exchange
- Clear photos if the product is damaged, defective, or incorrect
If the request is approved, we will provide return instructions and the correct return location. Returns sent without authorization or to an address not provided by WESTORA may be refused, delayed, or returned to the sender.
5. Return Shipping Costs
Customers are responsible for ordinary return shipping costs. Original shipping charges are not refundable unless required by law or the return results from a confirmed WESTORA error.
If we confirm that the product received was damaged, defective, or incorrect, WESTORA will cover reasonable return shipping or provide another appropriate resolution.
6. Return Shipping Responsibility
Use a trackable shipping service and keep the shipping receipt until the return is completed. Customers remain responsible for an ordinary return until it is delivered to the authorized return location. WESTORA is not responsible for a return package lost or damaged before delivery to that location.
Do not send a return using cash on delivery or postage due unless we expressly approve it in writing.
7. Exchanges
We support exchanges for eligible products, subject to inventory availability. The fastest available process may involve returning the original item and placing a new order after the return is approved.
If the requested replacement size or product is unavailable, we may offer another available option, store credit if accepted by you, or a refund to the original payment method.
Customers are responsible for ordinary exchange-return shipping unless the original product was damaged, defective, or incorrect.
8. Price Differences on Exchanges
If an approved replacement has a higher price, you may be required to pay the difference. If it has a lower price, the applicable difference will be refunded or otherwise resolved as communicated to you. Promotional prices from an earlier purchase may not apply to a replacement order unless required by the original promotion.
9. Damaged, Defective, or Incorrect Products
Contact us within 7 days after delivery and include clear photos of the product, packaging, shipping label, and the issue. Do not discard or alter the product or packaging while the request is under review.
If the issue is confirmed, we will provide an appropriate replacement, exchange, refund, or other remedy without charging ordinary return shipping.
Natural variations in garment-dyed color, washed texture, fading, and print placement are part of the intended character of these products and are not normally defects.
10. Return Inspection
After the return is delivered, we will inspect it to confirm eligibility. Inspection may include checking condition, wear, washing, odor, stains, tags, packaging, and whether the returned product matches the authorized return.
If a return does not meet this policy, we may deny the refund or reduce it where permitted by law. We will contact you if there is a material issue with the return.
11. Refund Processing
If approved, the refund will normally be issued to the original payment method within 7 business days after inspection. We do not normally refund to a different card or payment account.
Your bank, card issuer, payment provider, fraud screening, weekends, holidays, or payment networks may require additional time before the credit appears. This additional processing time is outside WESTORA’s direct control.
12. Partial Refunds
Where permitted by law, a partial refund may apply if a product is returned with diminished value, missing packaging or components, or condition changes not necessary to evaluate fit. We will explain the reason for any approved deduction.
13. Order Cancellations
Contact us as soon as possible if you need to cancel or change an order. We will try to help, but cancellation or modification cannot be guaranteed after processing or fulfillment begins.
Once an order has shipped, it cannot be canceled and must follow the applicable return process after delivery.
14. Late or Missing Refunds
If you received a refund confirmation but the credit is not visible:
- Check the original payment account.
- Contact the bank, card issuer, or payment provider.
- Allow for their stated processing period.
- Email us if the expected period has passed.
For return, exchange, or refund assistance, contact service@westoraco.com.