Shipping Policy
Last updated: July 14, 2026
This Shipping Policy explains how WESTORA processes, ships, tracks, and handles delivery issues for orders placed through our online store. By placing an order, you agree to the terms below.
1. Shipping Destinations
WESTORA currently ships to eligible addresses within the United States. Available destinations and shipping methods are confirmed at checkout. We do not currently offer international shipping unless an international option is specifically displayed during checkout.
2. Order Processing Time
Orders are normally processed within 1–3 business days after payment authorization. Business days are Monday through Friday and exclude U.S. public holidays.
Processing includes payment verification, inventory confirmation, quality checks, packing, and transfer to the shipping carrier. Processing may take longer during product launches, promotional events, holidays, unusually high order volume, fraud review, or address verification.
3. Estimated Transit and Delivery Time
Estimated transit time within the United States is 8–15 business days after dispatch. The estimated total time, including normal processing, is approximately 9–18 business days.
Delivery estimates are provided for guidance and are not guaranteed arrival dates. Weekends and public holidays are not normally included in business-day calculations.
4. Shipping Charges and Promotions
Shipping charges are calculated or displayed during checkout before payment. If a free-shipping promotion is available, the qualifying order value and other conditions will be shown on the website or at checkout.
Taxes, shipping fees, and discounts are calculated independently. Returns that reduce an order below a free-shipping threshold do not normally create a retroactive shipping charge unless this was clearly disclosed with the promotion.
5. Order Confirmation and Shipping Confirmation
After placing an order, you should receive an order-confirmation email. This confirms that we received the order but does not mean it has shipped.
Once the order is dispatched, we will send a shipping-confirmation email containing available carrier and tracking information. Please verify that the email address provided at checkout is accurate.
6. Tracking Information
Tracking may take 24–72 hours to display its first update after the shipping carrier receives the package. Temporary gaps between tracking scans are common and do not necessarily mean the package is lost.
If tracking has not updated for more than 5 business days, contact service@westoraco.com with your order number.
7. Address Accuracy and Address Changes
Customers are responsible for providing a complete and accurate recipient name, street address, apartment or unit number, city, state, ZIP code, email address, and telephone number.
Contact us immediately if you notice an address error. We will try to assist, but changes cannot be guaranteed after processing or fulfillment begins. WESTORA is not responsible for delays or losses caused by an incorrect or incomplete address supplied by the customer, except where applicable law provides otherwise.
8. Undeliverable, Refused, or Returned-to-Sender Packages
A package may be returned to the sender because of an incorrect address, missing apartment number, failed delivery attempts, refusal, failure to collect, or another carrier-determined issue.
If a package is returned to us, we will contact you after it is received and reviewed. Re-shipping charges may apply when the return resulted from customer-provided address information, refusal, or failure to collect. Original shipping charges are not normally refundable in these situations.
9. Split Shipments
Products from the same order may occasionally ship in separate packages due to inventory location, packaging requirements, or fulfillment timing. Separate packages may have different tracking numbers and may arrive on different dates. You will not be charged additional shipping solely because we divide an order into multiple packages.
10. Shipping Delays
Delivery may be delayed by carrier congestion, severe weather, natural disasters, public emergencies, labor disruptions, holidays, transportation interruptions, remote delivery locations, address problems, security inspections, or other circumstances outside our reasonable control.
If we learn that we cannot ship within the time originally stated, we will provide the notice and options required by applicable law. Depending on the circumstances, you may be asked to agree to a revised shipping date or cancel the unshipped order for a refund.
11. Marked Delivered but Not Received
If tracking shows “delivered” but you cannot locate the package:
- Check the mailbox, porch, side entrance, garage, parcel locker, and other safe locations.
- Ask household members, neighbors, building reception, or the leasing office.
- Allow up to 2 business days because some carriers scan packages before final delivery.
- Contact the carrier using the tracking number.
- Email us if the package remains missing.
WESTORA will review available tracking and delivery information. Replacement or refund decisions are made case by case, based on the investigation and applicable law.
12. Lost Packages
A package is not considered lost merely because tracking has paused. If the carrier confirms a loss, contact us with your order number and carrier case information. We may open or assist with a carrier investigation before approving a replacement or refund.
Please report suspected loss within 30 days after the latest estimated delivery date so that carrier records remain available.
13. Packages Damaged in Transit
If a shipment arrives damaged, contact service@westoraco.com within 7 days of delivery. Include your order number and clear photographs of the item, external package, shipping label, and internal packaging.
Keep the item and packaging until the claim has been reviewed. If damage is confirmed, we will provide an appropriate replacement, exchange, or refund.
14. Order Changes and Cancellations
Contact us as soon as possible to request a change or cancellation. We will try to help, but requests are not guaranteed after processing begins. Once an order has shipped, it cannot be canceled and must follow the applicable return process.
15. Contact Us
For shipping questions, tracking support, or delivery issues, contact:
WESTORA
Email: service@westoraco.com